1. What's the time frame for return of cleaned & sanitized items?
Turn-around time is dependent upon the Service Plan subscribed.
- Plan A : 1 x return trip daily
- Plan B : 1 x return trip on weekdays and 2 x return trips on weekends/PHs
- Plan C : 2 x return trips daily
- Plan D : 2 x return trips on weekdays and 3 x return trips on weekends/PHs
- Plan E : 2 x siingle trips daily
2. Why Service Plan A, B, C, D & E?
Per the individual preference of our clients in accordance to their business needs and desire, to invest less in roll-over inventories (assets) but more trips (cost) required daily, or to invest more in roll-over inventories therefore less trips daily.
3. When there's an urgent need for items to be collected, processed & returned earlier than planned, is that possible? What's the minimum time of notification required?
Yes, because our clients’ operation is top priority. Nevertheless, being an integrated dishwashing factory with our manpower, transport and process time-slot for collection / process / delivery of each assignment pre-scheduled, subject to our availability of resources and within our operating hours at time of request, we should be able to re-schedule and make delivery within 4 - 6 hours from time of notification (nominal surcharge applicable).
4. How are Halal & Non-halal items handled?
Green tubs are for Halal and Blue tubs are for Non-halal items. Different and separate dishwashing machines are utilized to process Halal & Non-halal items at our premises.
5. What’s the Business Continuity Plan & recovery time of IDS?
Transportation : Apart from our own trucks & drivers, we also lease trucks with 24/7 workshop support and/or replacements as internal back-up. To further ensure our logistic obligations towards our clients, we also sub-contracted some jobs to established transport company with fleet of more than 30 trucks & 50 drivers as external back-up, all to best ensure our efficiency in operational recovery within 2 to 4 hours. As such, any breakdown therefore non-delivery of items are technically impossible.
Ware-washers : We are currently operating with 3 units with utility supplies & plumbing readily available for another 3 high-performance units. Daily checks & weekly audits on wash-quality, bi-monthly preventive maintenance and 24/7 maintenance contract to rectify any possible breakdown timely are all in place. As such, any breakdown therefore non-delivery of items are logically impossible.
IDS Equipment : We are currently stocked with 150 trolleys & 1,200 tubs, sufficient to support up to 100 F&B outlets with daily patronage of average 600 customers. These will be increased to 300 & 2,400 respectively in time of expansion. As such, with timely planning & co-ordination, shortage on equipment therefore operationally delayed is extremely unlikely.
6. What will be the progressive improvement of IDS to meet industrial standard of dishwashing?
We are currently already performing at, if not exceeded, the standard of dishwashing as industrially expected.
Our factory layout was planned & built according to the approved work-flow of HACCP.
Our branded ware-wash detergent, sanitizing & drying chemicals, stubborn-stains removing chemicals and as well ware-wash machine cleaning chemicals are all lab-tested & approved by relevant governmental authorities in Singapore, widely used now at major hotels, restaurants, hospitals & etc.
Our logistic & transportation policies & procedures are in strict adherence to NEA’s hygiene & safety guiding conditions.
Our CEOs (Cleaning Equipment Operators) are objectively trained not just in doing the dishes but also to visually check, QC inspect & ensure that each & every item we processed are of desirable standard & quality.